How-to guide · Account
Billing & Credits
Credits are prepaid message segments. You can keep them in your own wallet or in a shared org pool, hand them out to teammates, and gift them to a connected Team Extension.
How it works
- 1
Buy
Pick a credit pack or a custom amount, then choose My wallet or Org pool.
- 2
Share
Owners and admins move org pool credits to teammates.
- 3
Send
Statxt spends your personal wallet first when it covers the message.
- 4
Track
Every purchase, transfer and send shows up in Credit Activity.
STEP 01
Open Settings → Billing
The Billing tab is your billing dashboard. The Billing Overview at the top shows your balances and how much of your plan you’ve used.
- Org Pool is the shared balance for the whole workspace.
- My Wallet is your personal balance.
- Plan Usage shows how many segments you’ve used against your plan for the current period.
- Quick Actions open focused panels for buying, allocating and reviewing credits.
STEP 02
Know which balance pays
Every send uses credits from one of two balances. Knowing which one pays helps you decide where to put new credits.
- Statxt uses your personal wallet first when it has enough to cover the send.
- If your wallet is short, owners and admins can draw from the org pool.
- Managers, members and viewers can’t spend the org pool directly. They need credits allocated to their wallet first.
STEP 03
Buy credits
In Quick Actions, open Buy Credits. Pick a credit pack, or enter a custom dollar amount, and choose where the credits go.
- My wallet adds the credits to your personal balance.
- Org pool tops up the shared workspace balance.
- You’re sent to a secure checkout page to pay. Credits are added when payment completes.
- You need an active subscription to buy credits. Without one you’ll see “Subscribe to a plan to buy credits.”
STEP 04
Allocate org credits to your team
Owners and admins can move credits from the org pool into teammates’ wallets. Open Allocate Credits from Quick Actions.
- Tick the members you want, type an amount for each, then click Assign Selected.
- Use Split evenly to divide a total across the selected members. Leave Split total empty to split the whole pool.
- Claw Back Selected moves unused credits from a member’s wallet back to the org pool.
- The total you assign can’t be more than the org pool balance.
STEP 05
Send credits to a teammate
Anyone can pass credits from their own wallet to another member. Go to Settings → Team Members and use the Send credits to teammate card.
- Pick the Team member, enter an Amount, and add an optional note.
- Credits move from your wallet to theirs straight away.
- Owners and admins also see Allocate organization credits here, which moves credits from the org pool.
STEP 06
Gift credits to a Team Extension
A Team Extension is a separate Statxt organization with its own billing, such as a partner agency, connected to yours. You can gift it credits from Settings → Team Members.
- Click the gift icon on the Team Extension’s row to open Gift credits.
- Enter the Recipient email of a user in that team, and the Amount.
- Owners and admins can choose the Source: Personal or Org pool. Managers gift from their personal balance.
- Gifts move credits only. The two teams keep separate wallets.
STEP 07
Review activity and invoices
Open Credit Activity to see every credit movement, and Invoices to get your receipts.
- Credit Activity has two views: Organization for the org pool and Personal for your wallet.
- Each entry shows the date, type, amount and the balance after it.
- Invoices and Usage Report are visible to owners and admins.
- In Invoice History you can view a receipt, download it, or have it emailed to you.
Pro tips
Get more out of Billing & Credits
Fund the pool, then allocate
Buy into the org pool once, then allocate to each teammate. It’s easier to track than everyone buying on their own.
Members need their own credits
Managers, members and viewers can’t draw on the org pool. If a teammate can’t send, check their wallet balance first.
Split in one click
Split evenly divides a total across the selected members, so you don’t have to work out each share yourself.
Take back unused credits
When someone leaves a project, use Claw Back Selected to return their unused credits to the org pool.
Cap daily sending
Owners, admins and managers can set a daily message limit for a teammate from the settings icon on their Team Members row.
Keep your plan active
Buying credits needs an active subscription. Use Billing Portal or Change subscription on the Billing tab to manage your plan.
Common questions
What’s the difference between My Wallet and the Org Pool?
My Wallet holds credits only you can spend. The Org Pool is shared by the workspace. Owners and admins can spend it or allocate it to teammates.
Which balance is used when I send a message?
Your personal wallet is used first when it can cover the send. If it can’t, owners and admins draw from the org pool. Other roles need credits in their own wallet.
Who can allocate org credits?
Only owners and admins. Anyone can send credits from their own wallet to a teammate in Settings → Team Members.
Can I share credits with a partner agency?
Yes, if they’re connected as a Team Extension. Use Gift credits on their row in Settings → Team Members. Their wallet stays separate from yours.
Last reviewed October 8, 2026. Names, phone numbers, contacts, and stats in the illustrations are fictional examples.
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